Política de reembolso

At Maisor, your satisfaction matters. If you are not completely happy with your order, we offer a clear and fair return process. Please review this policy carefully before requesting a return.

How to Start a Return

Step 1 - Contact Us First

Email us at support@maisorwatches.com within the return window. Please include:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return
  • Clear photos of the item(s)

Our team will respond within 1 to 3 business days with approval and next steps.

Step 2 - Pack and Ship the Items

Once your return is approved, pack the items carefully in their original packaging with all tags and labels attached, and ship to the address our team provides. Return shipping costs are the customer's responsibility unless a manufacturing defect is confirmed. We recommend using a tracked shipping service, as Maisor is not responsible for returns lost or damaged in transit.

Return Window - 30 Days

You may return your order within 30 days of the delivery date (based on tracking confirmation). Returns are only processed after physical inspection of the returned items.

Items must be:

  • Unworn, unwashed, and unused
  • Free from stains, odors, or alterations
  • Returned in original packaging with all tags and labels attached

Non-Returnable Items

For hygiene, safety, and industry-standard reasons, the following items cannot be returned or refunded:

  • Items marked as "Final Sale" or "Clearance"
  • Gift cards
  • Items showing signs of use, wear, or damage caused by the customer

Refund Timeline

Once your return is received and inspected, refunds are processed within 5 to 10 business days to your original payment method, in your local currency. If your bank or payment provider takes additional time, please contact them directly. We will notify you by email once your refund has been issued.

Important Notes

  • Return shipping costs are the customer's responsibility, except in cases of confirmed product defects
  • Original shipping fees are non-refundable, except in cases of confirmed product defects
  • Customs duties or handling fees for international returns are not covered
  • Returns sent without prior approval or to an incorrect address will not be accepted
  • Minor variations in measurements (approximately 1-3 mm) or color differences due to screen settings or lighting are not considered defects

Chargebacks and Disputes

By placing an order with Maisor, you agree to follow our return process before initiating any dispute or chargeback with your bank or payment provider. Filing a chargeback without first contacting us may result in restrictions on future purchases. In the event of a dispute, we will provide proof of delivery, order details, communication records, and this policy as evidence.

Summary

By completing a purchase, you acknowledge and agree that:

  • Returns within 30 days of delivery are eligible for a refund (return shipping is the customer's responsibility)
  • All returned items must be in their original, unused condition with tags attached
  • Refunds are issued to the original payment method in your local currency within 5 to 10 business days after inspection

Questions? Contact us at support@maisorwatches.com. We are happy to help.