Política de frete
At Maisor, we deliver worldwide with trusted logistics partners. Below you will find how we process, ship, and track your order.
Order Processing Time
All orders are processed within 1 to 3 business days after payment confirmation.
- Orders placed Monday to Friday are typically processed the same day or the next business day
- Orders placed on weekends or public holidays will be processed on the next working day
You will receive a confirmation email with tracking information as soon as your order is dispatched.
Estimated Delivery Times
Once your order has been dispatched, estimated delivery times are:
- National delivery: 3 to 7 business days
- International delivery: 7 to 20 business days
Delivery times may vary depending on customs inspections, severe weather, peak seasons, or local postal conditions. Tracking updates keep you informed at every step.
Shipping Partners
We work with internationally recognized couriers such as DHL, FedEx, UPS, and reliable local postal services. Your shipment is automatically assigned to the most efficient carrier for your region at the time of dispatch.
Customs, Duties, and Taxes
Import duties and taxes may apply according to the laws of your own country of residence. Where applicable at checkout, we clearly disclose the applicable amount. Any additional fees imposed by customs authorities in your country are the responsibility of the customer, unless we have explicitly stated otherwise for your region.
Worldwide Availability
We deliver to almost every country worldwide. If your country and address appear at checkout, we ship to you. A small number of remote areas may have delivery restrictions.
Order Changes and Cancellations
You may request a modification or cancellation within 24 hours of placing your order. After the order enters our processing queue or the tracking number is generated, cancellations and modifications are no longer possible.
For urgent requests, contact us immediately at support@maisorwatches.com.
Tracking Your Order
As soon as your order is dispatched, you will receive an email with your tracking number. You can also track your order directly on the carrier's website using the tracking number provided.
Lost or Damaged Shipments
If your order arrives damaged or is lost in transit, contact us at support@maisorwatches.com within 7 days of the expected delivery date. Include your order number and clear photos of any damage. We will resolve the issue promptly.
Need Help?
Our support team is available at support@maisorwatches.com. We reply within 1 to 3 business days.